2014國(guó)際商務(wù)師考試業(yè)務(wù)英語(yǔ)輔導(dǎo):業(yè)務(wù)咨詢用語(yǔ)
來(lái)源：網(wǎng)絡(luò)發(fā)布時(shí)間：2014-07-21 14:59:53
(一)重量限制 (Weight Limit)
Customer: Is there any weight limit for EMS Items?
Clerk: Yes. The weight limit for domestic EMS items is 40 kilos, and for international EMS items is 20 to 30 kilos. Fragile and fluid parcels cannot exceed 10 kilos.
營(yíng)業(yè)員：特快專遞郵件有重量限制嗎?
顧 客：有。國(guó)內(nèi)每件限重40公斤，國(guó)際每件限重20到30公斤。內(nèi)裝易碎或流質(zhì)物品的每件限重10斤。
(二)時(shí)限 (Time Limit)
Customer: What’s the time limit for domestic and international EMS?
Clerk: About three days for domestic EMS and a week for international EMS.
Customer: Can you guarantee the time limit for EMS items during holidays?
Clerk: Yes. Mail can be delivered on weekends, holidays and even Spring Festival. We can ensure the delivery of your mail within the guaranteed time limit.
顧 客： 國(guó)內(nèi)、國(guó)際特快專遞的時(shí)限如何?
營(yíng)業(yè)員： 國(guó)內(nèi)一般要三天，寄往國(guó)外的一般要一周左右。
顧 客： 在節(jié)假日期間，特快專遞的時(shí)限能保證嗎?
營(yíng)業(yè)員： 沒(méi)問(wèn)題。我們周末、節(jié)假日甚至春節(jié)都不休息，可以確保您的郵件在規(guī)定的時(shí)限投遞到戶。
(三)跟蹤查詢 (Tracking and Tracing)
Customer: How can I track my EMS items?
Clerk: You can track your EMS item through our website, hotline 11183, SMS platform or postal offices.
顧 客： 我如何來(lái)查詢我的特快專遞郵件?
營(yíng)業(yè)員： 您可以通過(guò)我們的網(wǎng)站、11183客服熱線、SMS平臺(tái)或郵局進(jìn)行查詢。
