Listening
　　Part one：
　　Question 1-12
　　●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
　　●As you listen, for questions 1-12. complete the notes, using up to three words or a number.
　　●.After you have listened once, replay the recording.
　　The business Master Class
　　 Arrangements for participants
　　1 The event will take place over
　　2 Seminar organized by
　　3 The title of the last session will be
　　4 To use the New City Hotel car park, delegates must obtain a Dr Sangalli
　　5 Dr Sangalli has advised many
　　6 The name of his consultancy is
　　7 He is the author of
　　8 In Europe, he is the best-known
　　The Business Master Class
　　9 to become more
　　10 to establish new
　　Two outcomes of session:
　　11 design your own
　　12 take away documents containing actual
　　Part two
　　Questions 13-22
　　●You will here five different business people talking about trips they have recently been on.
　　13
　　14
　　15
　　16
　　17
　　A to supervise staff training
　　B to hold job interviews
　　C to introduce new policy
　　D to visit possible new premises
　　E to observe working practices
　　F to meet a new manager
　　G to sign a new contract
　　H to deal with a complaint
　　Task two-problem
　　●For question 18-22, match the extracts with the problem, listed A –H
　　●For each extract, choose the problem described
　　● write one letter (A-H) next to the number of the extract
　　18
　　19
　　20
　　21
　　22
　　A I forgot a document
　　B My hotel was noisy
　　C I was late for meeting.
　　D I didn’t understand some figures.
　　E The service at my hotel was bad.
　　F I had some wrong information
　　G I didn’t have an interpreter.
　　H I experienced computer problems.
　　PART THREE
　　Question 23-30.
　　●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.
　　23 What is said about the ownership of Jenkins?
　　A the founder has sold the company to someone else.
　　B Jenkins has merged with another company
　　C There has been no change of ownership.
　　24 What does the Human Resources manager see as the main external threat to Jenkins?
　　A Their retailers are becoming less willing to pay their prices.
　　B Consumers are buying more top-of-the-range children’s clothes.
　　C More and more companies are producing children’s clothes.
　　25 The Human Resources manager sees the company’s main strength as the fact that
　　A It has several long-term contracts
　　B it makes products of high quality
　　C its distribution system is efficient
　　26 The Human Resources manager believes that Jenkins’ main weakness at present is that
　　A the machinery is inadequate for current requirements
　　B the management style is out of line with modern demands
　　C the relation between management and workers are poor.
　　27 According to the Human Resources manager, why do many machinists choose to leave?
　　A They think that they can get better paid work elsewhere.
　　B They feel that too much is expected of them
　　C They lack confidence in the company’ future
　　28 When working to produce a batch of clothes
　　A each team is responsible for a particular operation
　　B each member of the team produces a complete item
　　C each person carries out one part of the production process
　　29. What change has been made to range of goods?
　　A A smaller number of items is produced
　　B Each item is now made in smaller quantities.
　　C Fewer new styles are introduced each year.
　　30 What is said about the machinists?
　　A More of their work is falling below the required standard.
　　B Some of them are earning less than they used to.
　　C They have to spend longer learning to operate new machines.
　　That is the end of the Listening test. You now have ten minutes to transfer your answers

　Speaking
　　Part one:
　　In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.
　　Part two
　　The candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.
　　A Customer relations: the importance of making customers feel valued
　　B company growth : the importance to a company of controlling expansion
　　C Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company
　　Part Three:
　　In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.
　　Afterwards, the examiner asks more questions related to the topic.
　　For two candidates
　　Staff Suggestion Scheme
　　Your company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.
　　Discuss, and decide together:
　　●How to set up the scheme so that all staff feel they can contribute
　　●How suggestions from members of staff could be evaluated.
　　For three candidates
　　Staff suggestion scheme:
　　You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.
　　Discuss, and decide together:
　　●How to set up the scheme so that all staff feel they can contribute
　　●How suggestions from members of staff could be evaluated
　　●What kinds of rewards would be suitable for suggestions made.
　　Follow-on questions ：
　　●Which kinds of companies can benefit most from suggestion schemes?(why?)
　　●What other methods can companies use to generate ideas for improvements?
　　●What other ways are there of increasing staff involvement in a company?
　　●In what ways can companies obtain suggestion or comments from customers?
　　●How important are new ideas for companies in maintaining competitiveness? Why?