Instructions to Candidates

　　(a)     The time allowed for this examination is 2 hours.

　　(b)     Answer all 4 questions.

　　(c)     Use the spaces provided in the combined question and answer booklet to complete the answers. If more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. Rough notes should be clearly crossed through.

　　(d)     Credit will be given for correct spelling, punctuation and grammar.

　　(e)     Adequate and appropriate communication is required rather than a particular number of words.

　　(f)     When you finish, check your work carefully.

　　(g)     The use of standard English dictionaries and cordless non-programmable calculators is permitted. Candidates whose first language is not English may use a bilingual dictionary.

　　ENTER DETAILS BELOW

　　CANDIDATE'S NAME IN FULL

　　As it is to appear on the certificate           IDENTITY CARD NUMBER…………………Subject Code Number……………1041…………………

　　Candidate's Number…………………………………….Centre Code……………………………

　　Full Private Address……………………………………………………………………………………

　　………………………………………………………………………….Postcode………………….

　　Centre Name and Address……………………………………………………………………………

　　STATE HERE THE NUMBER OF ADITIONAL SHEETS HANDED IN μ

　　QUESTION 1

　　Situation:  Watson's Plastics, where you work in the Accounts Department, has a fleet of company cars. You have noticed that the bills for minor bodywork repairs and damaged types have increased steadily in the last year. Driver reports seem to indicate many examples of careless parking and accidents happening when the cars are privately used after working hours.

　　Task:     Write a memo to the Finance Manager, James Shah, informing him of the situation and asking for his advice about your concerns over rising costs, cars not in use etc.

　　Lay out your answer as a memo, in the space below, making up any necessary details.

　　MEMORANDUM

　　TO                                         DATE FROM                                      REF

　　SUBJECT

　　QUESTION 1 CONTINUED

　　You may continue writing your memo here:

　　QUESTION 2

　　Situation:  Your company, Peak Security, is applying for the security contract at a number of major sporting events. You have been asked to check the information below about the Burlington Fields Tennis Festival.

　　Task:      Read the article on Burlington Field opposite, then say whether the following statements are TRUE or FALSE. Then quote ONLY the word or phrase from the text that supports your answer. The inclusion of irrelevant information will be penalised.

　　Write your answers on the lines marked A.

　　1         The Burlington Field festival is usually held in June.

　　A  ___________________________________________________________________________

　　2         The festival can be reached only by car or railway.

　　A  ___________________________________________________________________________

　　3         The Champions' Court is open to everyone.

　　A  ___________________________________________________________________________

　　4         There are fewer than 50 places to buy food or drink.

　　A  ___________________________________________________________________________

　　5         Any of the 230 drivers will take visitors to their hotel.

　　A  ___________________________________________________________________________

　　6         Burlington Fields brings together the very best players.

　　A  ___________________________________________________________________________

　　7         Dishonest people can be found at the festival.

　　A  ___________________________________________________________________________

　　8         Bars and restaurants at Burlington Fields are open 24 hours a day.

　　A  ___________________________________________________________________________

　　9         Apart from security guards, the festival does nothing to alert people to the presence of thieves

　　A  ___________________________________________________________________________

　　10     The Tie Break Bar caters for older visitors.

　　A  ___________________________________________________________________________

　　(30 marks)

　　QUESTION 2 CONTINUED

　　BURLINGTON FIELDS – THE HOME OF FIRST CLASS TENNIS

　　Since 1979 Burlington Field has been one of the most important sporting events in the western world, attracting world class players and receiving media coverage from 120 countries around the globe. The festival runs over a fortnight, always the last 2 weeks in July, and draws huge crowds of visitors, hoping to enjoy the thrills of the tournament and the lively excitement of the crowded bars and eating places. There is always the chance, especially if you keep your wits about you, of rubbing shoulders, or even sharing a table, with a star of the tennis world!

　　The enormous complex covers over a square kilometre. There are 8 entrance points from the spacious car parks and 2 from the rail station. A further entrance point is available to people arriving on the riverboats or by helicopter. The helicopter landing point has been very frequently used in the last 5 years.

　　Fifteen courts provide enough top class tennis for the appetites of the most demanding fans. With the exception of Champions' Court, which admits booked-in-advance badgeholders only, visitors can move freely from one court to another and have access to all but the Members’ Restaurant. Such names as Winners' Gallery, the Ball and Racquet, the Seafood Bar and The Tie Break Bar (this last being really popular with younger enthusiasts) draw in the customers from the time the gates open at 1000 hours until the last match has been played around 2100.

　　All this movement of so many people inevitably brings its problems. An army of officials, waiters, security men etc is needed to ensure the smooth running of the festival, and, as always there are occasions when matters go wrong. Recent festivals have seen significant increases in the number of counterfeit-ticket sellers, and pickpockets have created their share of misery, as bags and wallets have gone missing. There are signs warning people, but it seems everyone can lose concentration for a few seconds – and that is all a thief needs!

　　The facts and figures below bear out what an immense and complex affair the festival has become:

　　In 1997 there were:

　　1,400 caterers representing 200 firms providing food and drink in over 80 outlets

　　330 guards and security men, controlling entrances and exits, patrolling crowds and dealing with problems like lost children, people taken ill, and other difficulties

　　300 court officials, including 45 umpires who cover 2 matches a day, and teams of line judges

　　230 drivers, there for the exclusive use of players and officials coming to and from the festival. Drivers need a clean licence and, above all, a good knowledge of the area's streets and hotels.

　　Many other workers, from cleaners to programme sellers, make up this well-drilled army.

　　QUESTION 3

　　Situation:  You have been asked to check the details of a number of office-cleaning agencies.

　　Task:      Read the information opposite and answer the questions below in the space provided using no more than 3 words.

　　Complete sentences are NOT required.

　　ANSWERS

　　1   Which firm has been established the longest?

　　2   Which firm has no listed contracts?

　　3   What is the charge per sq metre with Acme Cleaners?

　　4   How many firms employ more men than women?

　　5   How many firms have more than 20% staff turnover?

　　6   How many banks are mentioned in the 'listed contracts’?

　　7   Does Spick & Span offer full window cleaning services?

　　8   Is Davies Hygiene fastest in dealing with complaints?

　　9   Which company based outside London was most recently started?

　　10  Which London-based company has the lowest staff turnover?

　　11  How many companies carry more than ￡1 million insurance cover?

　　12  Is the shortest contract available 3 months?

　　13  Has Office Clean more listed contracts than ABC Clean?

　　14  Can you telephone complaints to Dusters?

　　15  Will Spot On clean your windows outside?

　　16  Has Spick & Span more female employees than Dusters?

　　17  Which firm is slowest to deal with complaints?

　　18  Which firm has the highest cost per sq metre?

　　19  How many firms clean exterior windows?

　　20  Which London-based firm offers the cheapest daily cleaning service?

　　(20 marks)

　　QUESTION 3 CONTINUED(圖片略)

　　QUESTION 4

　　Situation:  Read the following conversation beween 2 employees of the neilson Carpet

　　Factory in Phuket.

　　Task:      Complete the Accident Report form using the information in the conversation

　　below.

　　Anna Leow      We had a nasty accident this morning. A young woman broke her ankle.

　　Acham Scott     Yes, I heard. Friday the 13th, an unlucky day indeed. Was she an employee

　　here?

　　Anna Leow      No, she was a bisitor. I was just taking her to see the canteen and have a drink.

　　She slipped on the stairs.

　　Acham Scott     That stair carpet has been loose for a while now. It ought to ve replaced. What

　　was the lady's name?

　　Anna Leow      Jan Li. I've got her details. She lives with her husband on Yaowarat Road,

　　number 43, here in Phuket.

　　Acham Scott     When did you say it happened? This morning?

　　Anna Leow      Yes. It was precisely 1020.

　　Acham Scott     And you sent her to hospital in an ambulance?

　　Anna Leow      No, we sent her by car to save time.

　　Acham Scott     It sounds like it's the company’s fault, then. I've told the manager about that

　　carpet before. Have you filled in a report form?

　　Anna Leow      No, I'm going to do it now. More paperwork.

　　Acham Scott     (Laughing) Well, you are the Assistant Manager, aren't you!

　　(20 marks)

　　QUESTION 4 CONTINUED

　　NEILSON CARPET FACTORY

　　ACCIDENT REPORT FORM

　　THIS FORM MUST VE COMPLETED IN CAPITALS BY THE PERSON REPORTING THE

　　ACCIDENT ON THE DAY OF THE ACCIDENT

　　FULL NAME OF INJURED PERSON  ___________________________________________

　　TITLE (MR/MRS/MISS/MS)          ___________________________________________

　　HOME ADDRESS                   ___________________________________________

　　__________________________________________

　　__________________________________________

　　STATUS OF INJURED PERSON        __________________________________________

　　DATE OF ACCIDENT                 __________________________________________

　　TIME OF ACCIDENT                 __________________________________________

　　LOCATION OF ACCIENT             __________________________________________

　　DETAILS OF INJURY                 __________________________________________

　　CAUSE OF ACCIDENT                _________________________________________ (HOW DID IT HAPPEN?)

　　__________________________________________

　　__________________________________________

　　TAKEN TO HOSPITAL                   YES []   BY AMBULANCE []  BY CAR []

　　(Please tick)                               NO []

　　DO YOU CONSIDER THE COMPANY IS AT FAULT?  YES/NO(delete which does not apply)

　　IF 'YES’ GIVE REASON               _________________________________________

　　__________________________________________

　　ACCIDENT REPORTED BY           __________________________________________

　　COMPANY STATUS                  __________________________________________

　　DATE                   SIGNATURE